Politique de remboursement

Last updated: August 7, 2026

We want you to be satisfied with your order. If you are not completely satisfied with a product, you may request a return subject to the terms and conditions set forth below.

1. Return Period

You have 14 days from the date you receive your order to request a return.

To be accepted, the product must be returned in its original condition, unused, and, whenever possible, in its original packaging.

2. Products That Are Not Eligible for Return

Certain products may not be eligible for return, including:

customized or made-to-order products;

products that have been opened or used when their nature does not allow for a return;

products damaged after receipt due to the customer’s actions.

Any exceptions are specified on the product page for the item in question.

3. How to Make a Return

To request a return, please contact us and provide the following information:

your order number;

the product(s) involved;

the reason for the return.

Once your request has been approved, we will provide you with the necessary instructions for returning your product.

4. Return Shipping Costs

Unless the product is defective, there is an error on our part, or there is another applicable legal obligation, the customer is responsible for return shipping costs.

We recommend that you use a shipping method that allows you to track the package, as we cannot be held responsible for a return that is lost in transit.

5. Refund

After we receive and inspect the returned product, we will notify you whether your refund request has been approved or denied.

If the return is approved, the refund will be issued via the same payment method used for the original order, unless otherwise agreed.

The refund will be issued within a reasonable time after the return has been approved.

6. Defective product or order error

If you receive a defective or damaged product, or one that is different from what you ordered, please contact us promptly and, if necessary, include photos of the product and its packaging.

After verification, we will offer, depending on the situation, a replacement, a refund, or any other appropriate solution.

This policy is subject to change at any time. The applicable version is the one published on our website at the time of purchase.