FAQ

Will I receive updates on the status of my order?

Although we always strive to ship orders within the estimated time frame, there may occasionally be delays in production or shipping. If this happens, we will notify you immediately and provide you with a new estimated shipping date.

Delivery Time

Current delivery times: Australia: 6–10 days New Zealand: 6–10 days

Is this bag comfortable for everyday use?

Absolutely! Thanks to its fully adjustable shoulder strap, you can easily adjust the bag for a perfect fit and personalized comfort. Its ergonomic design and lightweight construction help distribute the weight evenly, reducing pressure on your shoulders and back, even during extended use. What’s more, we’ve selected a shoulder strap made from a material that’s both durable and soft to the touch, offering superior comfort compared to entry-level models that can quickly become uncomfortable or irritate the skin.

Can I cancel my pre-order?

Of course. If, at any time, you decide you'd rather not wait for your pre-order, simply contact us and we'll be happy to issue a full refund with no hassle, provided the order hasn't been shipped yet.

Do you have any other questions?

We're always here to help! If you need more information or have any other questions, please don't hesitate to contact us. Our team will be happy to assist you.